Häufige Fragen

No. Delivery within Germany is free of charge. The price shown in the shop is the final price – no delivery, packaging or weight surcharges are added at checkout.

Ideally, transfer the rice into an airtight storage container or seal the bag tightly with a clip. Store it in a cool, dry, dark place. White basmati is somewhat more sensitive to moisture than the pre-steamed Sella variety, so a dry storage spot is especially important.

The bag is sent to you as a standard parcel via GLS, DPD or UPS. At around 5 kg total weight, the shipment stays well under the parcel limit of 31.5 kg and is delivered as a single consignment. Delivery usually takes 2–3 working days.

5 kg of raw rice yields around 50 portions of 100 g each. A four-person household cooking rice twice a week will get through this in around three months.

The bag corresponds to roughly six to seven litres in volume and fits on any standard kitchen shelf. A regular storage container of this size is sufficient if you'd like to decant the entire contents.

This is classic white basmati, i.e. the non-parboiled variety. The grain is pale, has a more intense aroma and is slightly more tender to bite than Sella. If you need an especially break-resistant grain for large quantities or long warm-holding times, Sella is the more suitable choice.

Yes. Enter your company name and, if applicable, your VAT identification number during the ordering process, and we will issue the invoice accordingly. You will receive the invoice as a PDF by email, so you can enter it directly into your accounting system.

The individual containers are shipped in a sturdy outer carton and secured against shifting. Since no single unit weighs more than 10 kg, the weight is spread across several parcels rather than one single sack – this significantly reduces the risk of breakage during transport.

When stored dry and sealed, quality is maintained until the printed best-before date – even after opening. What matters is not the time since opening, but whether moisture has reached the rice.

Both are parboiled Basmati; the difference lies in the duration of steaming. Golden Sella is treated for longer and has a stronger golden-yellow colour, while Creamy Sella remains lighter and cream-coloured. In terms of cooking result, both are very similar and remain reliably fluffy.

Stop using the affected rice and check the remaining containers for signs of moisture. Rice that has become damp can clump together and develop a musty smell. Then dry the storage area and only store new goods once it is dry again.

Yes. Choose your preferred combination directly when ordering. 4 x 5 kg is easier to handle and keeps the remainder sealed for longer, while 2 x 10 kg saves on packaging and is quicker to put away.

Yes, you choose the combination directly when ordering. This has no effect on shipping method or cost – both options are shipped free of charge. 4 x 5 kg is easier to carry, while 2 x 10 kg saves on packaging material.

Store the packs in a dry, cool place, well sealed, and check your stock roughly every four weeks. Also avoid mixing old leftover stock with new goods – this keeps batches cleanly separated and prevents any infestation from spreading.

Usually, yes. At 20 kg, the order is under the parcel limit of 31.5 kg, so the individual packs are packaged together and delivered as one shipment. In cases of unfavourable dimensions, it may be split into two parcels, which typically arrive on the same day.

The rice is polished, i.e. white basmati without the bran layer. Wholegrain basmati has a noticeably longer cooking time of around 35 to 40 minutes and a nuttier flavour – we do not offer this variant under this product code.

Because only one pack is ever open at a time. All the remaining bags stay sealed in their original packaging, protected from moisture, light and foreign odours. With a single 20 kg sack, the entire quantity would be exposed to room air as soon as it's opened.

Yes. Simply order the desired quantity – we combine the containers into one shipment wherever possible. Once the total weight exceeds the parcel limit of 31.5 kg, the order is automatically split across several parcels at no extra cost to you.

Free standard shipping applies within Germany. For deliveries abroad, please contact us in advance, as delivery time, shipping costs and, for non-EU countries such as Switzerland, customs and import formalities may differ.

Yes, rice is fairly sensitive to odours. Therefore, do not store it directly next to coffee, spices, cleaning products or strongly scented foods. An airtight container reliably solves this problem while also protecting against moisture.

The characteristic colouring of the Sella grain comes from parboiling and remains stable with proper storage. Slight colour variations between batches are normal and a sign of a natural product – they have no effect on cooking behaviour or aroma.

Essentially, yes – Sella is the term for parboiled Basmati from India and Pakistan. The difference from standard parboiled long-grain rice lies in the variety: this is genuine Basmati of the 1121 variety with an extra-long grain, not just any long-grain rice.

The fridge is not ideal, as condensation can form there. The freezer, on the other hand, is well suited for short-term treatment of three to four days, for example as a precaution against pantry pests. Afterwards, fully thaw the rice and continue to store it in dry conditions.

The basic rules are the same: cool, dry, dark and well sealed. However, due to parboiling, the Sella grain is firmer and less prone to breakage, so it withstands decanting and transport somewhat better. You should still make sure to keep it in a dry storage location.

Please report the damage promptly with a photo of the packaging and the shipping carton. We will resolve the matter directly with the delivery service and arrange a replacement or refund. If possible, only accept visibly damaged shipments subject to reservation.

Orders are prepared for dispatch on working days. Once shipped via GLS, DPD, UPS or DHL, the usual delivery time is 2–3 working days. As soon as the parcel leaves our warehouse, you will receive the tracking number by email so you can follow the delivery.

The colouring is created during the Sella process: the rice is soaked and steamed while still in the husk, causing nutrients and colour pigments to migrate from the bran layer into the grain. So it is not a colourant. When cooked, the grain lightens considerably again.

Yes. For recurring orders, we're happy to set up fixed delivery quantities and intervals so you don't have to place a new order every time. Just get in touch with us directly, and we'll agree on quantity, frequency and terms individually.

Not quite. Sella needs more water and a little more time: allow for 1 part rice to 2 parts water and 12 to 15 minutes' cooking time, whereas white basmati only needs 1 to 1.5 and 8 to 10 minutes. For soaking, 15 to 20 minutes is enough for Sella.

Yes, for standard delivery within Germany. If your delivery address requires freight forwarder delivery or special services such as a tail lift or delivery by appointment, we'll clarify any possible additional costs with you transparently before dispatch.

Note the delivery date, batch and best-before date for each pack, and work strictly on a first in, first out basis. A brief visual check each time you take some out is enough to spot moisture damage or damaged packaging early.

As long as the packs remain sealed in their original packaging and stored in a dry place, quality is preserved until the best-before date printed on them. Basmati even benefits from ageing, with the aroma continuing to develop over the storage period. Moisture is the only real risk.

You can store them together, but you shouldn't mix them. Keep the containers separate and label them so that traceability is maintained and you can clearly identify the affected batch in the event of a complaint.

For parcel delivery, timing depends on the delivery service's route, and fixed time slots cannot be guaranteed. Please note your acceptance times in the order comments – for freight deliveries, we will arrange the delivery date with you by phone in advance.

The courier leaves a notification and either attempts delivery again or drops the parcel off at a branch. To avoid this, we recommend providing a contact person and mobile number in the order form for business deliveries.

A dark room with a consistently cool temperature and low humidity is ideal. Avoid locations with temperature fluctuations, such as next to a cooker, sink area, heater or window – condensation can form on the packaging there.

Parboiling makes the starch structure within the grain firmer. The rice doesn't break when layering, turning and mixing with meat and sauce, and it doesn't clump together even after prolonged keeping warm. This is precisely why Sella is the standard in professional kitchens for biryani, mandi and buffets.

Yes. At checkout, you can enter a delivery address that differs from the billing address, for example your business premises or an external warehouse. It's a good idea to provide a contact person and acceptance times so that delivery succeeds on the first attempt.

For daily use, a resealable ingredient container is useful, into which you decant your daily requirement. Label it with the product name and the best-before date of the batch. The main stock stays in the originally sealed containers.

No. The ingredient list consists of 100 per cent Basmati rice of the 1121 variety. No flavourings, colourings or preservatives are added. The characteristic aroma comes solely from the variety, growing region and post-harvest ageing.

No. The 25 kg is delivered split into either 5 x 5 kg or 2 x 10 kg + 1 x 5 kg – your choice when ordering. This makes transport and storage considerably easier and keeps the rice you don't need yet sealed in its original packaging.

It's not essential, but it is recommended. Just 20–30 minutes of soaking gives more even cooking, stronger grain elongation and a fluffier result. Rinsing before cooking is important in any case.

Yes. Rice is naturally gluten-free, and our basmati consists of 100% rice with no other ingredients. Due to the production process, traces of gluten and tree nuts cannot be entirely ruled out.

Yes. Rice is naturally gluten-free, and our Basmati consists solely of rice – making it suitable for vegans and vegetarians. Due to the production process, traces of gluten and tree nuts cannot be completely ruled out.

1121 is the name of a basmati variety, not a quantity or batch reference. It is known for having the longest grain of all common basmati varieties and for particularly strong elongation when cooked – often stretching to twice its original length. Compared with older varieties such as 370 or 386, the cooked rice therefore looks noticeably more elegant on the plate.

Yes. At around 10 kg, the shipment is clearly within the permitted parcel limit of 31.5 kg and is delivered as one package. Shipping is via GLS, DPD, UPS or DHL, with a typical delivery time of 2–3 working days.

Decant a working amount into a smaller, airtight container for the kitchen and keep the rest in the well-sealed original sack. The less often the large sack is opened, the less oxygen and humidity reach the rice – which helps protect the aroma, especially with the natural grain.

Yes, we also deliver the 10 kg pack free of charge within Germany. This makes a noticeable difference to the effective price per kilo for heavy food items, as many suppliers add surcharges from exactly this weight upwards.

In terms of price, yes – the price per kilogram is lower with the 10 kg sack. However, two 5 kg bags have the advantage that one bag stays sealed, keeping the aroma protected for longer. If you cook rice only occasionally, two smaller bags are the better option.

Better not to. Place it on a shelf or a base so that air can circulate and no ground moisture rises up. Cellar rooms are only suitable if they are genuinely dry – otherwise the rice will absorb moisture.

1121 is the basmati variety with the longest grain and elongates to up to twice its original length when cooked. Older varieties such as 370 or 386 remain shorter and stockier, but are considered by many to be more aromatic. Where the long grain should be visually striking, 1121 is the first choice.

Allow for around 60 to 70 litres of storage volume and stack the packs on a shelf or pallet with a gap from the wall and floor. The room should be dry, cool and dark, and should not be subject to strong temperature fluctuations.

Only stack as high as necessary to avoid crushing the lower containers and to keep safe access to the goods – in practice, three to four layers work well. Make sure the stack is stable and that labels and best-before dates remain legible.

As several individual packs – 10 x 5 kg or 4 x 10 kg + 2 x 5 kg, depending on your choice. You won't receive a single 50 kg sack. Depending on the total weight of the order, delivery may be split across several parcels of up to 25 kg each, or sent via a freight carrier; in that case, we'll let you know in advance.

No. You receive the quantity in manageable individual packs, either as 10 x 5 kg or as 4 x 10 kg + 2 x 5 kg. No single parcel weighs more than 10 kg, so goods receipt is easy even without a pallet truck or a second person.

As 50 kg clearly exceeds the usual parcel limit of 31.5 kg, delivery is either split across several parcels or handled by a freight forwarder. Which route is used depends on the delivery address and the total order. We inform you before dispatch and arrange freight delivery dates with you in advance.

Usually one shipment, since 25 kg is still under the parcel limit of 31.5 kg. Depending on the volume of the chosen combination, the goods may also be split across two parcels. In that case, you'll receive both tracking numbers and can track each parcel individually.

Unopened and properly stored, basmati rice keeps for a very long time – you'll find the exact best-before date on the packaging. Once opened, it's best to transfer the rice into an airtight container.

Store the containers in a dry, cool storage area, not directly on the floor and with a gap from the wall. Work on a first-in-first-out basis so that older containers are used first, and record the best-before date of the batch for your own quality control.